Refunds & Returns Policy

At ChicWoman, we want you to feel confident shopping with us. If you are not fully satisfied with your purchase, you may request a return under the conditions below.

Return Window

You may request a return within 30 days of the delivery date.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Be unworn, unused, and unwashed.
  • Have original tags attached.
  • Be returned in their original condition.

We reserve the right to refuse returns that do not meet these requirements.

How to Start a Return

To request a return, please contact us at support@chicwoman.shop and include the following:

  • Your full name
  • Your order number
  • The item(s) you want to return
  • The reason for the return

Our support team will provide the next steps for your return request.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. If the issue is confirmed, we will offer an appropriate solution, which may include a replacement, store credit, or a full refund.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, ChicWoman will handle the return-related resolution appropriately.

If the return is requested for any other reason, return shipping costs are the customer's responsibility unless stated otherwise.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected. If approved, the refund will be issued to your original payment method.

Refund Processing Time

Approved refunds are typically processed within 10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund.

Non-Returnable Items

  • Items marked as final sale
  • Gift cards
  • Items returned in used, damaged, or altered condition not caused by us

Exchanges

If you need a different size or a replacement item, please contact us first at support@chicwoman.shop. Exchanges are subject to product availability.

Contact Information

ChicWoman
231 Windmill Ct, Phillipsburg, New Jersey 08865, United States
support@chicwoman.shop
+1 908 866 5499